FAQ & Help Center

Answers You Can Count On

Whether you're placing your first order or managing a national chain, we’ve compiled the most common questions so you can get the info you need—fast.

Do you offer credit terms?

Yes, net terms are available for qualified businesses. Contact us to apply.

Can I place a bulk order or request a quote?

Absolutely. Use our Quick Quote Form or contact our sales team for custom pricing.

Do I need an account to order?

No, but registered customers get access to past order history and faster checkout.

Where do you ship from?

We ship from multiple U.S. distribution centers to ensure fast delivery nationwide.

Do you ship to Canada?

Yes, we ship to Canada and offer international export options upon request.

Can I schedule deliveries?

Yes—recurring or scheduled deliveries can be arranged for qualified accounts.

Can I add my logo to products?

Yes! Many of our disposables and hotel amenities are available with custom branding.

What is your minimum order for custom printing?

Minimums typically start at 5,000 units, but vary by product.

How long does custom printing take?

Lead times range from 2–6 weeks depending on design and item type.

What’s your return policy?

Returns are accepted within 14 days for unused, unopened cases. Some exclusions apply.

What if something arrives damaged?